What is the hourly rate?

See the Prices page for the current hourly rate.

What are capped prices?

Capped prices are the maximum price you will pay per service per computer.

How do they work?

If a certain task takes a long time to do, most technicians will bill you for every minute. Sometimes this is more than the computer is worth! Joel will stop the clock once the price cap has been reached.

So no nasty bill surprises?

Capped prices are per computer, per problem, but you will not pay more than the listed price for a service, regardless of how long it takes. This is also in conjunction with the 'No Fix, No Fee' promise, but that has never really been an issue!

What payment methods do you accept?

Mastercard, Visa and EFTPOS are accepted.